We have a 14-day return policy, which means you have 14 days after receiving your item to decide if it's the one for you or not. Please contact us within 14 days if you would like to initiate a return. We will share instructions on how and where to send your item.
All pre-order deposits are non-refundable.
All custom ordered guitar sales are final.
The buyer is responsible for shipping the item back to Drop Dee Guitars. Our outgoing shipping expenses and processing fees associated with your order will be deducted from the refund amount. Processing fees are not reimbursed to us by the payment processor when we issue a refund. Processing fees are around 3-4% of the sale and shipping expenses can be anywhere from $20-$100+.
Your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. If the item returns not in its original condition/missing original packaging or accessories, the condition will be assessed by our team and a restocking fee may be assessed.
To start a return, you can contact us at info@dropdeeguitars.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dropdeeguitars.com.
